Refund policy

Email info@pottle.co, leave the email address that you used when you purchased the item being returned. You will then receive an email from which you can access the Returns Center.

Please note that the return label fee is USD $6 for US returns which will be deducted from your refund. Pack return items in original condition and send to:

Pottle Returns

4628 Avenue R

Birmingham , AL 35208

Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when received will not be eligible for refund.

If you have any further questions, please email info@pottle.co.

Late Returns

Any item returned after 30 days of receipt is not eligible for a refund.

Exchanges

We accept exchanges, as long as items are in resalable condition.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.